(a) You can notify us by phone on 02866251123 before we have dispatched the goods or before an order has reached the preparation stages (i.e: tyres being fitted to alloy wheels); or

(b) Where goods have already been dispatched to you, by returning goods to us, the cost to safely and securely return any unwanted items lies solely with the purchaser. They must also cover a 30% re-stocking fee and cover the full cost of any returned damaged wheels.

2. Any goods for return must be notified to us in writing within 7 working days commencing from the day after receipt of payment. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse. 

3. The rights to return the goods to us will not apply in the event that;

a) the product has been used

b) the product has been fitted with tyres

c) the product is not returned to us in the same condition as you received the product.

d) the product has been manufactured to individual requirements and/or on a special order basis.

e) For aftermarket brands such as 79 Wheels, we do not accept returns if the customer has made an error in their order. By purchasing aftermarket brands such as 79 Wheels from www.omiwheels.com , the customer acknowledges and agrees that returns will not be accepted in such cases.

f) You wish to return the wheels outside 14 days from when the wheels were delivered.

g) If customer is claiming fitting issues - Any fitment advice provided by OMI Alloy Wheels Limited or its representatives, whether verbal or written, is intended as guidance and represents our opinion based on available information. The ultimate decision regarding fitment compatibility for wheels and cars rests solely with the customer. OMI Alloy Wheels Limited shall not be held liable for any fitting issues arising from reliance on our advice. By choosing to follow our recommendations, the customer assumes full responsibility and liability for any resulting fitting issues.

All Alloy Wheel and Tyre Packages are deemed as special order items.

4. a) The product has been sold/passed on to a third party

Any goods that are damaged in transit on return to OMI ALLOY WHEELS LIMITED. Ltd due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer/branded packaging to be enclosed.

5. a) Every order direct from OMI ALLOY WHEELS LIMITED. Ltd will be courier delivered and require a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged. If your order is being sent to a work address please ensure that the person signing for the goods on your behalf if not yourself is aware of what needs to be done on the arrival of the delivery. If you inform us of damages or shortfalls after signing for a consignment it makes it very difficult to make a claim from the couriers and some couriers will not accept liability. Claims for damages and shortfalls will be processed within 48 hours.

6. a) In the event of an alleged defect with goods fitted and used but still under warranty, the purchaser must return the goods to us for inspection and assessment of the fault. If the defect is deemed a fault covered by warranty and still within the cover period we will persue the claim with the utmost importance. As outlined below, please contact us prior to making any returns so that we are aware of the return initially and also so we can begin to establish if the fault is one that is covered by the terms of the warranty and ensure that the product is still within the warranty period.

7.a) For customers that wish to return their order, they will be subject to a 30% RESTOCKING CHARGE, from the overall cost of the order minus the shipping fee. Exchanges will be subject to a 15% RESTOCKING CHARGE and customer will be liable for shipping the old product back to OMI Alloy Wheels Limited and the new product to your location.

For returns or exchanges for correctly shipped products, the customer is responsible for shipping the wheel(s) back at their expense and it must arrive in the same new condition and boxes they were sent in. Any damaged / mounted wheel(s) will incur a 50% CHARGE on the price per wheels damaged, if approved by VOMI Alloy Wheels Limited